Allied Telesis AT-iMG7x6MOD series Manual de instalación descargar pdf (Pagina 44)

AT-iMG746MOD Installation Guide

44 Chapter 5: Turn-Up and Troubleshooting

Problem: The VOIP LED remains off when you lift up the receiver on the connected telephone.

Solution 1: Verify that the telephone cable is correctly connected, that the correct cable is being used, and

that the cable is not damaged.

Solution 2: Unplug the RJ-11 pigtail for the telephone circuit in question. Plug a POTS telephone into the RJ-

11 jack. If the VOIP LED lights up when you lift the receiver, then there may be a problem with the telephone

cable. If the VOIP LED does not light up, then there may be a problem with the AT-iMG746MOD gateway.

Contact Allied Telesis.

Solution 3: Verify the configuration. If problems persist, reset the iMG746MOD to its factory defaults

(>system config set factory) and reconfigure manually. If problems still persist, contact Allied

Telesis.

Problem: There is a problem with the telephone service.

Solution: Check the following:

 Swap out the cable for a known good cable.

 For POTS phones and fax machines, verify that the dial mode for the telephone and fax are correct,

according to the manual that was supplied with the telephone or fax.

 Check the telephone or fax machine for problems.

Note

If you need further assistance, please contact Allied Telesis Technical Support. Refer to “Contacting

Allied Telesis” on page 8.

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Allied Telesis AT-iMG7x6MOD series Manual de instalación Pagina 44