
4 | Allied Telesis Product Catalog
Support
Global Support Services
Allied Telesis offers services and support programs to protect your network infrastructure investment.
These services are designed to enhance the coverage offered by Allied Telesis warranties.
Allied Telesis Net.Cover
®
is a exible set
of services and support programs that
can be tailored to meet the needs of a
wide range of customers who wish to
take additional precautions to safeguard
the integrity of networked data, ensure
network up time and maximize end-
user productivity while protecting
their original investment well into the
future. These service programs provide
comprehensive coverage for your
purchase, including advanced hardware
replacement and access to no-charge
telephone support.
COVERAGE HOURS ON-SITE SUPPORT SOFTWARE UPDATES RMA SHIPMENT METHOD
STANDARD PRODUCT WARRANTY
-- No -- Repair and return
NET.COVER
BASIC
Business hours No Yes Repair and return
NET.COVER BASIC PLUS
Business hours No Yes Same business day*
NET.COVER BASIC ADVANCED
Extended hours No Yes Same business day*
NET.COVER SILVER
Business hours Yes – next business day Yes Spares located on-site with engineer
NET.COVER GOLD
Business hours Yes – within four business hours Yes Spares located on-site with engineer
NET.COVER PLATINUM
Extended hours Yes – within four hours Yes Spares located on-site with engineer
Renewable Net.Cover contracts run for one, three or five years. Custom contracts are available upon request.
*Not all contracts and services are available in all countries. Please contact your local sales office for further information.
alliedtelesis.com/support
Net.Cover service programs may also
include:
» Online knowledge base
» Priority queuing and escalation
» Software updates with proactive
change notication
» Conguration assistance
» Hardware replacement performed by
Allied Telesis eld engineer
» Next business day advanced product
replacement
Online Support Anytime
alliedtelesis.com/support
Comentarios a estos manuales